A Shibuya Emergency Services And Evacuation Map
TRAVEL EMERGENCIES

A Shibuya Emergency Services And Evacuation Map

Tokyo 2017.09.13

Here is a complete guide to tourist information centers, police stations, English-friendly hospitals, evacuation centers, and smoking areas near Shibuya Station.

Translated bySandy Lau

Written by MATCHA

Problems are an unavoidable part of traveling. Mishaps such as getting injured, losing things, or getting caught up in a natural disaster may occur no matter how carefully you plan out your journey.

However, locating police stations or hospitals in a foreign land might be extremely difficult. Even more so if it’s in a sightseeing area that is bustling with many more tourists.

We have compiled a list of tourist information centers, smoking areas, police stations, hospitals, and evacuation centers in the vicinity of Shibuya Station, which is a popular spot both inside and outside of the country.

Detailed information for each facility will be listed at the end of this article, so please bookmark this list as reference during your travels.

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Lost? Visit the Shibuya Station Tourist Information Center

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Located in front of the famous statue of Hachiko, the symbol of Shibuya, is a green train car. The train is actually the Shibuya Tourist Information Center and is called the Aogaeru Tourist Information Center due to its exterior being similar to that of a green frog.

English-speaking volunteer staff are stationed at the center and you can not only receive a guide to Shibuya, but can also acquire information about commercial facilities and events. Depending on the staff member, they can also provide assistance in languages aside from Japanese such as English and more. Pamphlets inside the center are available in Japanese, English, Chinese, and Korean.

Inside, there is a working air conditioner where visitors can sit and take a short break. When you’re stumped on where to go next, this is a good place to stop by for a break.

There is also an identical Shibuya Tourist Information Center in Creation Square Shibuya on the fourth floor of Shibuya Mark City located in the upper direction of Dogenzaka.

At this location, in addition to the services mentioned above, you can also request information that includes sightseeing maps, theater pamphlets from the New National Theatre Tokyo and Tokyu Bunkamura AiiA Theater, cultural facilities, and art museums. There is also a paid Shibuya guided tour (contents and fees change every season, so confirmation is required at the reception desk).

*1: In Japan, the color green is referred to as “ao” or blue. As a result, a green frog is called “aogaeru”.

Emergency And English-Friendly Hospitals

There are no large hospitals with both medical and surgical procedures located near Shibuya Station. Though they are not near the station, we will introduce some general hospitals in the Shibuya area.

Japan Red Cross Medical Center

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This center handles problems relating to every part of the body including obstetrics, gynecology, pediatrics, dermatology, and ophthalmology in addition to typical medical and surgical procedures. Neonatology is also available in addition to pediatrics and, as a result, the center also covers the illnesses and injuries of newly born infants as well.

Patients can be accepted into outpatient care without an appointment and, on top of also providing emergency aid, payments can also be made by credit card. It would be best to remember this center in case of emergencies.

Tokyo Metropolitan Hiroo Hospital

This hospital handles illnesses of all parts of the body including gynecology, pediatrics, dermatology, and ophthalmology in addition to typical medical and surgical procedures. Be careful as outpatient services require an appointment to be made the previous day at the latest. However, doctors can be seen without an appointment in case of emergencies. Payments can also be made by credit card.

Useful Services You’ll Want To Keep In Mind

When you require medical-related assistance, such as if you prefer a different hospital not listed, it would be useful to utilize the Tokyo Metropolitan Health and Medical Information Center, a call center where you can ask for medical advice in multiple languages.

Tokyo Metropolitan Health and Medical Information Center
Phone Number: 03-5385-8181
Hours: 09:00 – 20:00
Languages: English, Chinese, Korean, Thai, Spanish

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Although there are no hospitals near Shibuya Station, there are pharmacies nearby. If you are experiencing minor symptoms, please try consulting a pharmacist at the pharmacy.

The closest pharmacy from the station is Dogenzaka Pharmacy. They will assist you with non-severe symptoms that don’t require a hospital visit with products such as cold medicines, digestive medicines, and wet compresses.

However, it is possible that these pharmacies and hospitals won’t understand you and you will not be able to explain your symptoms well due to given language barriers. In this case, one way to handle this situation is by using Emergency Translation Services. You can rely on this service by calling their number and relaying your symptoms to the staff on the line. They will then translate what you said for you.

Emergency Translation Services
Telephone Number: 03-5285-8185
Hours: Daily 9:00 – 20:00
Languages: English, Chinese, Korean, Thai, Spanish

Encountered Some Problems? Go to the Police Station

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In Japan, there are offices for police officers called Koban, or police boxes, located throughout each neighborhood. When you are lost, have lost something, or are caught in some kind of trouble, try consulting a police box first. The closest police box from Shibuya Station is the Shibuya Station Front Police Box. It looks out onto the famous Scramble Crossing and is adjacent to the station (JR lines).

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This is the police station that has jurisdiction over Shibuya. It is much larger than a police box. You should remember this station as they handle cases that police boxes cannot assist with, such as lost passports or if you are embroiled more serious crimes.

A Guide to Evacuation Centers During Disasters

In Japan, it is important for you to head to designated evacuation centers in case of serious disasters such as earthquakes.

However, there is no need to immediately evacuate; there are also situations where it is safer to follow the instructions of store employees or the surrounding Japanese people. First, calm down, then check the state of your surroundings.

Here are evacuation centers in the Shibuya area for you to take temporary refuge in should evacuation become necessary.

Hachiyama Junior High School

Address: Tokyo, Shibuya, Uguisudanicho 9-1
An evacuation center near the center of Shibuya. The school gates are normally closed as a security measure, but are opened to the public in case of disasters.

Shoto Junior High School

Address: Tokyo, Shibuya, Shoto 1-20-4
This is also another evacuation center that is near the center of Shibuya. It is best to head to an evacuation center that is nearby when met with disaster.

Necessary For Those That Smoke! Smoking Areas

In Shibuya, “smoking while walking is prohibited. Smoke only in the set smoking areas” is an established rule. If you need to smoke, be sure to find a smoking area or you can be fined or detained by the police. There are many smoking areas installed near Shibuya Station, so we will introduce a few here.

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Smoking areas will be identical to the above photo and will consist of a silver box and map. Since there is a map, you can also stop by and use it to check your location when lost.

Smoking Area in Front of Hachiko

This smoking area is in front of the station and faces out towards the Shibuya Scramble Crossing. There are always many people that use the area so it is somewhat crowded, but is an area that you can immediately stop by when you have finished checking out the Hachiko statue or Scramble Crossing.

Smoking Area in Front of Moyai

There is also a smoking area in front of a statue that imitates Moai statues called the Moyai statue at the east exit of Shibuya Station.

Smoking Area in Front of JR Shibuya Station Tokyu Department Store

On the opposite side of Hachiko is a smoking area in the direction of Miyamasuzaka. A large bus terminal is its landmark.

Below the Tokyu Shibuya Station Pedestrian Bridge

This smoking area is located near the west entrance of Tokyu Toyoko Department Store below the pedestrian bridge.

Smoking Area in Front of the West Public Restroom

Exit the west exit of Shibuya Station and it is immediately outside. The public restrooms will be right in front of you.

Information

Aogaeru Tourist Information Center
Address: Tokyo, Shibuya, Dohgenzaka 2-1 Shibuya Station Hachiko Square
Hours: 10:00 – 18:00
Holidays: New Year’s holiday
Access: Adjacent to the Tokyo Metro Hanzomon Line Shibuya exit
Phone: 03-3462-8311 (Shibuya Tourism Association)
Website: Shibuya Tourism Association

Shibuya Tourist Information Center
Address: Tokyo, Shibuya, Dohgenzaka 1-12-5 Shibuya Mark City 4th Floor inside Creation Square Shibuya
Hours: Weekdays 10:00 – 19:00 / Weekends & Holidays 10:00 – 18:00
Holidays: New Year’s holiday
Wi-Fi: Available, tourists will be given an ID and password to foreign-only Wi-Fi that can be used in parts of Shibuya upon presenting your passport
Languages: English
Other Pamphlet Languages: English, Chinese, Korean
Access: 7 minute walk from the Keio Inokashira Line Shibuya Station ticket gate
Phone: 03-3462-8311 (Shibuya Tourism Association)
Website: Shibuya Tourism Association

Japan Red Cross Medical Center
Address: Tokyo, Shibuya, Hiroo 4-1-22
Hours: 8:30 – 15:00 *ER is open 24 hours
Holidays: Saturday, Sunday, Holidays, New Year’s holidays (December 29th – January 3rd), May 1st
Credit Cards: JCB, VISA, MASTER, AMEX
Other Languages: Conversational English
Access: Take the Toei Bus “School 03” bound for the Red Cross Medical Center from the Shibuya Station East Exit Bus Terminal and exit at the last stop
Price: Depends on your condition
Phone: 03-3400-1311 (Representative)
Website: Japan Red Cross Medical Center

Tokyo Metropolitan Hiroo Hospital
Address: Tokyo, Shibuya, Ebisu 2-34-10
Hours: Weekdays 09:00 – 17:00 / Saturday 09:00 – 12:00 *ER is open 24 hours
Holidays: Sunday, Holidays
Credit Cards: JCB, VISA, DC, MASTER, AMEX
Other Languages: Conversational English
Access: Take the City 06 bus bound for Shinbashi Station Front (via Akabanebashi Station Front) at the Shibuya Station East Exit #58 bus stop and exit at the Hiroo Hospital Front bus stop
Price: Depends on your condition
Phone: 03-3444-1181 (Representative)
Website: Tokyo Metropolitan Hiroo Hospital

Dohgenzaka Pharmacy
Address: Tokyo, Shibuya, Dogenzaka 2-6-15 Suzui Building 1F
Hours: 09:00-20:00
Holidays: Sunday, Holiday
Credit Cards: None
Other Languages: None
Access: Right in front of you after exiting Shibuya Station Exit 1
Price: Depends on your condition
Phone: 03-3461-2728

Shibuya Station Front Police Box
Address: Tokyo, Shibuya, Dogenzaka 2-1-1
Hours: 24 hours
Access: Immediately outside the Hachiko ticket gate
Phone: 03-3498-0110 (Shibuya Police Station)

Shibuya Police Station
Address: Tokyo, Shibuya, Shibuya 3-8-15
Hours: 24 hours
Access: Immediately outside the Hachiko ticket gate
Phone: 03-3498-0110 (Shibuya Police Station)
Website: Shibuya Police Station (Japanese)

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