30 years since opening, zero lost baggage! You can rest assured knowing that it's Kansai International Airport.

Kansai International Airport has never had a case of lost baggage in the 30 years since it opened in September 1994. It is internationally recognized for its ability to ensure that travelers can travel comfortably and safely, and to deliver cargo accurately and quickly.

Kansai International Airport was awarded first place in the "World's Best Airport for Baggage Delivery 2024" category in the World Airport Awards 2024, an international airport ranking conducted by Skytrax, a UK-based aviation service research company. This is the eighth time that Kansai International Airport has won the award. This indicates that the airport is among the best international airports in terms of waiting time to collect baggage and efficiency of baggage delivery.

Our sincerity and customer peace of mind

According to a survey, the main causes of lost baggage at airports include being forgotten at the departure port and being misloaded at a stopover point.

According to SITA (International Air Transport Information and Communications Agency), which develops aviation-related systems, the number of baggage mishandling cases is increasing in 2022 due to the rapid increase in passenger numbers and the resumption of international and long-distance flights. However, Kansai International Airport handles approximately 10 million pieces of baggage per year (2023 data), and has not had a single case of airport-related baggage loss in the 30 years since it opened.

The key to this is thorough checking. Staff handling baggage at Kansai International Airport thoroughly check information such as connecting flights and share it with other staff.

If it is discovered that the number of pieces of baggage on an arriving flight is different from the information provided in advance, staff will immediately go to the aircraft's cargo hold, parking area, and loading and unloading areas to check. This method is not only applied to large aircraft; even on medium-sized aircraft that load cargo directly without using containers, thorough baggage count checks are also carried out.

Quick baggage claim, each piece of luggage handled with care

After all the baggage has been checked, loaded, unloaded and transported, the airport's goal is to get it to the baggage claim area without making passengers wait too long.

As you may have noticed, suitcases and other items are placed on the baggage carousel with all handles facing the same direction, and fragile musical instruments, strollers, skiboards, etc. may be handed over directly to staff. Also, if your luggage gets wet due to strong rain or wind, staff will wipe it off with a towel as much as possible, aiming to provide courteous service.

The Skytrax award and our record of zero lost baggage are the result of 30 years of daily efforts and careful work by all the airlines, handling companies, and other people involved, and I believe this result is the reason why Kansai International Airport is trusted. I hope that Kansai International Airport will continue to be a heartwarming and wonderful memory for all of your travels.

Do you have any unforgettable stories from your trip to Japan? Please share your wonderful memories with us in the comments!