Enjoy a comfortable and special airport experience with KIX Concierge Service.

Your travel time is limited. Kansai International Airport's new "KIX Concierge Service" will eliminate any confusion at the airport and ensure a comfortable and smooth start and finish to your trip.
Your personal professional support on departure and arrival
Departure escort
Have you ever felt stressed by the time-consuming departure procedures at the airport? With KIX Concierge Service's departure escort, you will receive professional support from the moment you arrive at the airport to the boarding gate. A dedicated staff member will assist you from the moment you arrive at the airport, avoiding crowds and wasting time, providing you with the smoothest and most luxurious departure experience.
・You will be greeted by a dedicated concierge.
・You will be escorted from check-in to security and immigration. You can save time by using the fast lane and priority lane even during busy times.
*Depending on congestion, you may be directed to the general lane.
・You will be guided to our new lounge, where you can enjoy dining and shopping before your departure.
・We provide a comfortable escort experience with professional support until boarding.
・At the regular security checkpoint at KIX, you will first be assisted through the VIP-only shortcut lane, and then you can proceed smoothly through the fast lane.
This is the perfect service for those who want to avoid getting lost, want to use their time effectively, and want to start their trip in comfort.
Arrival Escort
When you arrive at an unfamiliar place, do you ever wonder what to do next? With KIX Concierge Service's Arrival Escort, a dedicated staff member will support you from the time you arrive at the arrival gate until you leave the airport. You will be able to move smoothly to your next destination without getting lost in the airport or having to worry about language barriers.
- You can use the priority lanes at immigration, allowing you to avoid crowds and save time.
* Depending on congestion, you may be directed to the general lane.
・After passing through customs, we will meet you again in the arrivals lobby and carefully escort you to the boarding area for the train, bus, car, etc.
If you are coming by car, you will be guided through the VIP entrance (carriage entrance).
・Even if it is your first time visiting Japan, you can take the next step without feeling any anxiety.
"I don't know where to go," "I'm worried about getting around," "I want to get to the city as quickly as possible" -- it's a reliable ally for travelers who have such concerns.

Recommended for:
- First time using Kansai Airport
- Business travelers and families who want to use their time efficiently
- Anyone looking for a comfortable and stress-free airport experience
Your stress-free journey starts here
Make the most of your time at the airport and enjoy every precious moment of your trip. KIX Concierge Service will support you on your special journey.
Pricing and Usage
Kansai International Airport is an international hub airport with an extensive network of international and domestic flights. It is used by many people as an offshore airport with multiple 4,000m-class runways that can operate 24 hours a day, and as an airport that coexists with the local community and the environment.
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