Same-day delivery from station lockers to your hotel! Leave your luggage with Multi-Ecube and enjoy hands-free sightseeing

• Table of Contents
• Your luggage will be delivered to your hotel on the same day you leave it in the locker! What is Locker Hotel Sokuhai?
• Hotels and stations where delivery is available
• Usage fees and payment methods
• Important points to note when using the service and frequently asked questions
• If you make more than two reservations, premium membership is a great deal!
• From locker reservations to hotel delivery! Multi-Ecube is convenient for sightseeing

Your luggage will be delivered to your hotel on the same day you leave it in the locker! What is Locker Hotel Sokuhai?

When traveling, it can be a hassle to drop off your luggage at a hotel that's a little far from your destination. In times like these, we recommend using Multi-Ecube's "Locker Hotel Instant Delivery Service"! This service delivers luggage left in a station locker to your hotel by 6:00 PM on the day of your stay , and is available in parts of Tokyo and Kansai.

For example, if your itinerary includes arriving at Tokyo Station, touring the city, and staying at a hotel in Shinjuku, using the Hotel Sokuhai service means you can simply leave your luggage in a locker at Tokyo Station, the first stop , and enjoy sightseeing empty-handed! There's no need to go to the hotel to leave your luggage in advance, and there's no need to stop by a locker when you return to the hotel.

Delivery is available to over 1,000 hotels in Tokyo 23 wards, Urayasu City, Osaka City, and Kyoto City . If you're planning a trip to Tokyo, Osaka, or Kyoto, be sure to use the Locker Hotel Instant Delivery Service to make your trip even more comfortable!

How to use

①Register as a member on the dedicated website (email address and credit card required)
② Select the station, locker, shipping date, hotel, etc. you want to use and make a reservation. *Reservations can be made from one month in advance until 9:30 AM on the day of use. ③ On the morning of the day of use (around 2:05 AM), you will be notified of your reserved locker details, reservation number, and QR code via the website and email. ④ Leave your luggage in the reserved locker by 11:00 AM . ⑤ Your luggage will arrive at the hotel by 6:00 PM , and you can pick it up at the hotel counter or in your room.

Book Locker Hotel Express Delivery Service now

Hotels and stations where delivery is available

Currently, the Locker Hotel Delivery Service is available in three areas: Tokyo, Kyoto, and Osaka. The hotels that can be delivered to and the stations with lockers that can be used vary depending on the area.

Participating hotels and stations

[Tokyo metropolitan area]
Eligible hotels: Hotels within Tokyo 23 wards and Urayasu City Eligible stations: Tokyo, Shinjuku, Ueno, Shinagawa, Ikebukuro, Shibuya, Shimbashi, Nippori, Uguisudani, Ebisu, Meguro, Osaki, Kamata, Oi Town, Haneda Airport Terminal 3

[Kyoto area]
Applicable hotels: Hotels in Kyoto City Applicable stations: Kyoto

[Osaka area] Eligible hotels: Hotels within Osaka City Eligible stations: Nakanoshima Island, Kitahama, Temmabashi, Kyobashi

*Even within the target area, there may be some hotels where delivery is not possible due to circumstances on the hotel's side.

Check eligible hotels (Japanese)

Check participating hotels

Usage fees and payment methods

The fees for the "Locker Hotel Instant Delivery Service" are as follows. Prices vary depending on the area and size.

Usage fee (tax included)

[Tokyo metropolitan area] S size 2,500 yen, M size 2,600 yen, L size 2,700 yen [Osaka area] S size 1,500 yen, M size 1,600 yen, L size 1,700 yen [Kyoto area] S size 1,500 yen, M size 1,600 yen, L size 1,700 yen *The above prices are for the campaign that will be implemented from January 15, 2025.

Payment Methods

Credit cards, debit cards, and prepaid cards accepted: VISA, JCB, Mastercard, AMERICAN EXPRESS, DISCOVER, and Diners Club.

Important points to note when using the service and frequently asked questions

When using the "Locker Hotel Immediate Delivery Service," please be aware of the following points.

1. Only one package can be delivered per reservation.

Please note that if multiple items are placed in one locker, delivery will not be possible.
[Examples of items that cannot be delivered] Suitcases and folding umbrellas, Boston bags and souvenir bags, etc. (They can be delivered if they are stored inside the suitcase or Boston bag.)

2. Please make sure the baggage opening is closed.

We cannot ship loose luggage. Please pack your belongings in something that can be closed with a zipper, such as a suitcase or Boston bag.
[Examples of items that cannot be delivered] Tote bags that cannot be closed, paper bags, etc.

3. Please be careful not to enter guest information incorrectly.

At the bottom of the sender information entry screen, there is a field to enter guest information . Be sure to enter the name and contact information of the guest registered when reserving the hotel . When delivering your package to the hotel, we will provide the hotel with the information entered here, and the hotel will only accept your package if it confirms that it matches the guest information. Please note that if the name you enter differs from the name listed in the hotel's guest information, the hotel will not be able to accept your package .

Similarly, if the Roman alphabet, Katakana, and Kanji characters do not match , the hotel will not be able to accept your luggage. For example, if you registered your name in Roman alphabet when booking the hotel, please enter your name in Roman alphabet as well .

See the precautions for Locker Hotel Express Delivery Service

Frequently Asked Questions | Can I leave my luggage the day before?

No. When using the "Locker Hotel Immediate Delivery Service," luggage can only be left between 2:05 AM and 11:00 AM on the day of delivery (i.e. the day of your stay).

On the other hand, if you want to send your luggage in advance, you can use another shipping service called "Locker Anywhere Delivery Service." For more information, please see this article.

If you make more than two reservations, premium membership is a great deal!

In order to use Multi-Ecube's delivery service, you need to register as a member, but there are two membership plans: a free regular membership and a premium membership that costs 500 yen per month .

If you become a premium member, you will receive a 500 yen discount on delivery fees every time, so if you plan to use the service more than twice during your trip, it is more economical to become a premium member! In addition, there is the benefit of waiving the 500 yen reservation fee when reserving a locker , so premium membership is a great deal even if you use the service twice, not just for delivery but also for reservations .

When using Multi-Ecube, be sure to become a premium member and enjoy great deals on locker use!

From locker reservations to hotel delivery! Multi-Ecube is convenient for sightseeing

In addition to the "Locker Hotel Instant Delivery Service" introduced here, the Multi-Ecube multi-function Multi-Ecube also has many other convenient features for travel, such as the ability to search for availability and make reservations. Be sure to check out the following article, which introduces other services and how to use them!

When traveling, be sure to make good use of Multi-Ecube to make your trip even more comfortable and enjoyable! First, register as a member!

Click here to register as a new member of Multi-Ecube