New Chitose Airport Guide: Food, Souvenirs and Things to Do

Yes, a visit to New Chitose Airport in Hokkaido is all about eating, shopping, and then eating and shopping some more! From Rokkatei, Kitakaro, ROYCE', Jaga Pokkuru, and Shiroi Koibito to many other popular Hokkaido souvenirs, you can pick up all your favorites at New Chitose Airport before flying home! You can also enjoy some of Hokkaido's most popular ramen, local specialties, desserts, and soft-serve ice cream—you may find yourself eating right up until it's time to board!

This article introduces our recommended souvenirs and food at New Chitose Airport in Hokkaido. Get ready to eat to your heart's content and shop until you drop!

• Table of Contents
• Don't Get Lost! New Chitose Airport Map
• Steiff Discovery Walk (2F)
• Must-Try Sweets! (2F)
• Stock Up on Souvenirs Before Your Flight (2F)
• ROYCE', Doraemon, and Hello Kitty Attractions (3F Entertainment)
• Observation Deck, Museum, and Pilot Uniform Experience (4F)
• How to Get to Sapporo and Otaru

Don't Get Lost! New Chitose Airport Map

New Chitose Airport can feel a little confusing when you first arrive. Fortunately, maps are conveniently placed throughout the airport, along with multilingual touchscreen information boards. These make it easy to check your current location and quickly find your destination.

The domestic and international terminal buildings are also connected on the second and third floors, making it easy to move between them!

Steiff Discovery Walk (2F)

Steiff, the famous German toy brand, is world-renowned for handcrafted teddy bears that have been cherished for generations. At New Chitose Airport, you can explore the Steiff Discovery Walk—a charming walkway lined with thematic plush displays that invite travelers to stop, take photos, and admire the craftsmanship.

Must-Try Sweets! (2F)

LeTAO: Cheesecake Ice Cream Parfait

Photo by 株式会社ケイシイシイ

LeTAO's Double Fromage cheesecake is one of Hokkaido's most popular souvenirs. If you can't take a whole cake home, treat yourself to this parfait instead! Along with the classic flavor, limited-time seasonal varieties are also available. The smooth, refreshing cheesecake is paired with ice cream made from Hokkaido milk, packing some of Hokkaido's best flavors into a single cup!

Location: Domestic Terminal Building 2F
Business Hours: 8:00–20:00 / 9:00–20:00 (Cafe)

KINOTOYA: Freshly Baked Cheese Tarts and Premium Milk Soft-Serve

This is another popular airport dessert spot where you'll often find a line. If you're craving something cold, try the Premium Milk Soft-Serve, which perfectly showcases the rich, creamy flavor of Hokkaido milk. Generously swirled high above the cone, this large serving is incredibly satisfying!

You can also try the airport-exclusive freshly baked blueberry cheese tart. A lightly sweetened blueberry sauce is tucked inside rich cheese mousse, then baked until warm and fragrant. Paired with the crisp, golden tart crust, it's an irresistible combination!

Stock Up on Souvenirs Before Your Flight (2F)

New Chitose Airport is a fantastic place to shop for Hokkaido souvenirs! Popular favorites such as Jaga Pokkuru, Rokkatei, Kitakaro, and Shiroi Koibito can all be found at the airport's many souvenir shops. However, some Hokkaido products are exclusive to particular stores, so you may need to do a little exploring to find them.

KINOTOYA: Souvenirs for Friends, Family, and Yourself

The KINOTOYA New Chitose Airport Factory Store brings together three of KINOTOYA's popular brands: THE CAKE, KINOTOYA RINGO Apple Pie, and Sapporo Agricultural College Premium.

Photo by ファッションプレス

You can pick up many of the brand's best-known products in a single visit. The classic favorite is the Sapporo Agricultural College milk cookie. Here, you'll also find Sapporo Agricultural College Premium, which has a shelf life of just three days. These milk cookie sandwiches are generously filled with cream and pieces of Yoichi apple, creating a wonderfully rich and sweet combination! Location: Domestic Terminal Building 2F Business Hours: 8:00–20:00

Toa Coffee: Airport-Exclusive Packaging

Toa Coffee, whose main shop is located in Chitose, is a long-established coffee shop dating back to the Showa era. At the airport, you can enjoy its classic coffee or pick up convenient drip coffee bags to take home. If you're looking for a souvenir for coworkers or your boss who aren't big fans of sweets, consider this coffee in its airport-exclusive packaging! Location: Domestic Terminal Building 2F Business Hours: 8:00–20:00 (L.O. 20:00) *Soft-serve ice cream is available until 18:00 on Wednesdays only

Calbee: Hokkaido-Exclusive Jagarico Set

Calbee's Jaga Pokkuru is extremely popular, but this special Jagarico set is also worth trying. These crunchy, stick-shaped potato snacks have a slightly different texture from Jaga Pokkuru. The box contains flavors inspired by different regions of Japan, such as mentaiko, okonomiyaki, and grilled chicken wings. With its Hokkaido-exclusive packaging, it also makes a great gift!

YOSHIMI: Sapporo Okaki Oh! Yakitokibi

These Oh! Yakitokibi rice crackers may remind Taiwanese visitors of grilled corn-flavored snacks, but the taste is a little different. The savory, crispy rice crackers have a subtle sweetness and are mixed with real corn kernels for extra texture. The packaging is also adorable, and inside you'll even find a small card introducing Hokkaido corn—a fun touch that's sure to make anyone receiving them as a gift smile.

You definitely won't go hungry at New Chitose Airport! The terminal boasts an impressive lineup of dining options—from famous Hokkaido ramen spots and popular local eateries to familiar casual chains. With plenty of food courts, sit-down restaurants, cozy cafés, and quick snack stands, you can easily sample Hokkaido’s best flavors as you explore.

A Must for Ramen Lovers! Hokkaido Ramen Dojo

Hokkaido Ramen Dojo is located on the third floor of New Chitose Airport's Domestic Terminal Building. There are several entrances, but one is especially easy to recognize thanks to its distinctive landmark: a map of Hokkaido made from ramen bowls.

Hokkaido Ramen Dojo brings together numerous ramen shops serving everything from soy sauce and miso ramen to salt-based and creative varieties, making it a great place to enjoy authentic Hokkaido ramen.

Famous for its signature shrimp ramen, Ebisoba Ichigen is one of the most popular spots in Hokkaido Ramen Dojo. Diners can choose from three broth richness levels, but first-timers should opt for the Sono Mama Ebi Shio. Made with shrimp flavor infused into every element—from the broth to the oil—this fragrant, savory-sweet bowl is hard for any seafood fan to resist.

Location: Domestic Terminal Building 3F
Business Hours: 10:30–21:30

Matsuo Jingisukan: A Classic Hokkaido Specialty

Jingisukan, Hokkaido's famous grilled mutton dish, is one of the region's must-try specialties. Matsuo Jingisukan is a long-established chain specializing in this local favorite. Mutton is carefully seasoned and grilled with bean sprouts and vegetables, resulting in a savory dish without an overpowering flavor. Even if you don't usually eat mutton, you may find yourself reaching for bite after bite and falling in love with this classic Hokkaido dish!

Location: Domestic Terminal Building 3F
Business Hours: 10:30–20:30

Hanabatake Farm: Rich and Melty Raclette Cheese

When people hear Hanabatake Farm, its popular souvenirs such as popcorn and nama caramel may be the first things that come to mind. However, Hanabatake Farm also operates a cheese restaurant at New Chitose Airport: Hanabatake Farm Raclette Cheese Specialty Restaurant.

Hanabatake Farm's raclette cheese has even won first place in a nationwide Japanese cheese competition. Watch as golden, molten cheese is poured over Hokkaido potatoes, house-made pork sausages, bacon, and other ingredients. The cheese sizzles on the hot plate, developing a lightly toasted aroma as its rich, savory flavor melts into every bite. Creamy yet surprisingly easy to eat, it's an absolute must for cheese lovers!

Location: Domestic Terminal Building 3F
Business Hours: 10:30–20:00

ROYCE', Doraemon, and Hello Kitty Attractions (3F Entertainment)

ROYCE' Chocolate World

If you’ve ever wanted to see how chocolate is made, head to the ROYCE' Chocolate World factory inside New Chitose Airport. Through clear glass windows, travelers can observe a blend of automated robots and master confectioners crafting delicious Hokkaido chocolates in real time.

Nama Chocolate Croissant [Au Lait] (270 yen)

The ROYCE' bakery often attracts long lines, too. Chocolate melon bread, bread stuffed with a whole chocolate bar, chocolate croissants, and many other tempting creations showcase chocolate in all kinds of delicious ways. Chocolate lovers may have a hard time resisting the urge to fill their trays with everything!

High on the list of recommendations is the Nama Chocolate Croissant [Au Lait]. With its buttery, flaky crust and rich chocolate filling, this standout bakery treat is well worth the stop.

Photo by 株式会社ロイズコンフェクト

Chocolate and potato chips together—just imagining this sweet-and-salty combination is enough to make your mouth water! While chocolate-covered potato chips can be found outside Hokkaido, ROYCE' puts its own expert touch on this indulgent snack. Crispy potato chips made with fresh Hokkaido potatoes are coated in smooth melted chocolate, creating an addictive balance of salty and sweet that's so good you won't want to waste even the chocolate left on your fingers.

Location: Connecting Facility 3F
Business Hours: 8:00–20:00 (Bakery: 9:00–20:00; Factory: 8:30–17:30) *Hours are subject to change.

Hello Kitty Happy Flight

Hello Kitty transforms into a flight attendant and takes visitors on a journey around the world with her Sanrio friends. You'll encounter adorable characters such as Hello Kitty, Little Twin Stars Kiki and Lala, Pompompurin, and My Melody dressed in a variety of fun outfits. Don't forget to grab your camera and take plenty of memorable photos with them!

When you need a break, stop by the Happy Flight Cafe and enjoy a relaxing meal or dessert surrounded by Sanrio characters. The exclusive menu includes curry, ice cream parfaits, hamburger steak with rice, and other dishes that are as cute as they are delicious.

Location: Connecting Facility 3F

Observation Deck, Museum, and Pilot Uniform Experience (4F)

With an extensive network of domestic and international routes, New Chitose Airport welcomes aircraft of all sizes from around the world every day. The observation deck is a popular gathering spot for aviation enthusiasts and photographers looking to get a front-row view of the action.

Near the observation deck is the Sky Museum, a small museum dedicated to the history of aviation in Japan. Exhibits include uniforms worn by Japanese airline cabin attendants through the years, displays on the history of New Chitose Airport, and other exhibits illustrating how air travel has evolved over time.

Location: Domestic Terminal 4F, Observation Deck

Become a Pilot or Flight Attendant! Kids' Uniform Experience

Children can dress up in uniforms and experience what it's like to be a pilot or flight attendant (please ask a staff member at the counter to rent a uniform).

There are also real airline meal carts on display, coin-operated flight simulators, shops selling merchandise from Japanese airlines such as JAL, ANA, and AirDo, as well as model aircraft of various types. There's plenty here to delight aviation fans of all ages.

Location: Domestic Terminal 3F, Observation Deck

How to Get to Sapporo and Otaru

JR Trains

After leaving the International Terminal, walk through the connecting passage toward the Domestic Terminal. Take the elevator down to B1F, where you'll find the JR New Chitose Airport Station.

JR operates both local and rapid trains, with no additional fare required for rapid services. If you want to save time, taking a rapid train is the best option. Trains can get crowded, so travelers who want a guaranteed seat can pay an additional fee to reserve a seat in the U-Seat section.

To Otaru: Direct rapid trains take approximately 76 minutes and cost 1,910 yen. If a direct train isn't available, you can travel to Sapporo first and transfer to a train bound for Otaru.

To Sapporo: Local trains take approximately 55 minutes, while rapid trains take about 37 minutes. The fare is 1,150 yen.

Bus

If you prefer to travel by bus, take the elevator to the first floor and follow the signs to the bus stops. Airport buses to central Sapporo stop at several convenient locations, including Odori Park, Sapporo Station, and Susukino.
Check the New Chitose Airport–Sapporo bus timetable here.

Bus services are also available to destinations beyond central Sapporo, including Chitose, Muroran, Tomakomai, and Nakajima Park.
Check domestic and international terminal bus stops here.

More Than Just an Airport!

New Chitose Airport isn't just a place to catch a flight—it's packed with great food, shopping, and plenty of things to do. With so much to explore, don't be surprised if you end up spending half a day at the airport!

New Chitose Airport

Bibi, Chitose City, Hokkaido 066-0012