Shinjuku Station (East and South Exits) Locker Guide: How to Reservation, Availability, Fees, and Access

• Table of Contents
• Check out Shinjuku Station locker availability and make advance reservations with Multi-Ecube
• If you want to use lockers outside the ticket gates, we recommend the East Exit area.
• We also have recommended lockers and hidden spots for those using the ticket gates!
• Recommended lockers for customers using Busta Shinjuku (Express Bus Terminal)
• If you're staying at a hotel in Tokyo or near Disney, hotel delivery is convenient!
• If you're buying lots of souvenirs, we recommend the Locker Anywhere Delivery Service.
• If you're sightseeing in Tokyo, travel empty-handed with Multi-Ecube!

Check out Shinjuku Station locker availability and make advance reservations with Multi-Ecube

There are about 50 lockers at Shinjuku Station, but because Shinjuku Station boasts the highest number of passengers in Japan, many people use the lockers, and there are many days when there are almost no available lockers by the morning, especially for large lockers that can fit suitcases. In such cases, we recommend using "Multi-Ecube," which allows you to search for and reserve available lockers !

Check locker availability in real time

With the Multi-Ecube multi-function locker, you can check the availability of lockers by size in real time on a dedicated website . This eliminates the need to walk around carrying heavy luggage to find an available locker!
*Depending on the communication situation, there may be differences between the displayed availability and the actual availability.

Check locker availability at Shinjuku Station

You can also reserve an available locker! Advance reservations are accepted up to one month in advance.

You want to avoid finding an empty locker, arriving at the location, only to find that it's already full by the time you get there, right? In that case, we recommend making a reservation on the dedicated Multi-Ecube website ! If there is an empty locker, you can make an immediate reservation . Also, advance reservations can be made up to one month in advance , so we recommend reserving a locker as soon as your travel plans are decided, as this will allow you to enjoy your trip more smoothly on the day.
*Reservations require a reservation fee of 500 yen per box.

Reserve a locker at Shinjuku Station in advance

If you want to use lockers outside the ticket gates, we recommend the East Exit area.

©JR East Consultants Company

There are many lockers at JR Shinjuku Station in the East Exit and South Exit areas, but the East Exit area has the most lockers outside the ticket gates . Since you need to pay an entrance fee to enter the ticket gates at the station, lockers outside the ticket gates are convenient for those who use transportation other than trains. Here we will introduce the lockers outside the ticket gates in the East Exit area.

1. B1F, outside the ticket gates, East Exit underground passage

©JR East Consultants Company

To use the lockers in the East Exit area, exit through the Higashi or Chuo ticket gates on the first basement floor . Immediately after exiting the Chuo ticket gates, or by exiting the Higashi ticket gates and heading to the right, you will come to the East Exit Underground Passage. The East Exit Underground Passage has eight lockers in four locations , and each is close to the ticket gates and easily accessible, so it is recommended for those who want to use lockers outside the ticket gates.

Locker information for the East Exit Underground Passage

Location: B1F, outside the ticket gates, East Exit underground passage Opening hours: First train to last train Price: S 500 yen, M 700 yen, L 900 yen Number of lockers: S 125 lockers, M 62 lockers, L 54 lockers *Locker usage fees may differ depending on whether you reserve or use the locker on site *Information as of August 2025

Access from the B1F Higashi ticket gate

If you exit the Higashi ticket gate and turn right, you will find the lockers right in front of you. Because they are in the most obvious location, they fill up very quickly. Unfortunately, these lockers cannot be reserved, so if you want to use them, make sure to leave your luggage early.

If you go to the right, you will see the Chuo ticket gate. There are three lockers in two locations near the ticket gate.

All three lockers at this Multi-Ecube can be reserved. If you want to be sure to use a locker outside the Shinjuku Station ticket gates, we recommend making a reservation in advance.

Reserve a locker near Chuo ticket gate

Reserve a locker near Chuo ticket gate and Lumine Est

If you exit the Higashi ticket gate and turn left, you will see a staircase leading to the exit to ground level. Instead of going up the stairs, go straight down the passage next to it and you will find two more lockers.

These lockers also cannot be reserved, so we recommend using them early in the day.

2. 1F outside the ticket gates, East Exit

©JR East Consultants Company

There are also eight lockers in four locations on the first floor of the East Exit. As they are located on the ground floor, they are also recommended for those who use transportation other than trains, such as buses.

Locker information at the East Exit

Location: 1F, outside the ticket gates, East Exit Opening hours: From the first train to the last train Price: SS 300 yen, S 500 yen, M 700 yen, L 900 yen Number of lockers: SS 15, S 77, M 47, L 64 *Locker usage fees may differ depending on whether you use a reservation or on-site *Information as of August 2025

Access from the B1F Higashi ticket gate

If you exit the Higashi ticket gate on the first basement floor and go to the right, you will see the lockers in the East Exit underground passage mentioned earlier. If you go to the back Oku of the lockers, you will go up the stairs on your right that lead to the ground-level exit. If you have difficulty climbing the stairs, there is an elevator to the rear left, so you can use that.

Go up the stairs and you will see the Hato Bus Shinjuku Office right in front of you. The lockers are located behind the office and in the corridor in front of the rotary to the right.
*Please note that the Hato Bus office has been removed since September 17, 2025, and the actual location may differ from the photo.

This is the Multi-Ecube behind the office, which can be reserved. If you want to be sure to use this, we recommend making a reservation in advance!
* The Multi-Ecube in the photo will be closed from September 17th to October 3rd, 2025 due to the removal of the Hato Bus Office. The Multi-Ecube outside on the left will remain open.

Reserve a locker near the East Exit Hato Bus Office

We also have recommended lockers and hidden spots for those using the ticket gates!

There are many lockers inside the ticket gates, both at the East and South exits. The South exit area in particular has a large number of lockers close to the ticket gates , making them easy to access and use. There are also some hidden lockers in the area near the Higashi ticket gates on the first basement floor, which are more likely to be empty .

1. 2F inside the ticket gates, near the south ticket gate

©JR East Consultants Company

There are 11 lockers near the south ticket gates on the second floor. As they are relatively easy to find near the ticket gates, they are recommended for those who wish to use lockers inside the ticket gates. The south ticket gates are also close to the Odakyu Line ticket gates, making them convenient for those transferring to the Odakyu Line.

Locker information near the south ticket gate

Location: 2F inside the ticket gate, near the south ticket gate Business hours: From the first train to the last train Price: SS 300 yen, S 500 yen, M 700 yen, L 900 yen Number of lockers: SS 5, S 80, M 85, L 76 *Locker usage fees may differ depending on whether you use a reservation or on-site *Information as of August 2025

2. B1F inside the ticket gates, passage to platforms 5 and 6 | A hidden gem with a high probability of being empty!

There's a hidden spot in the area near the Higashi ticket gates on the first basement floor where lockers are likely to be available ! These are lockers in the corridor on the first basement floor leading to platforms 5 and 6, where the Narita Express departs and arrives . Because it's located at the end of a long corridor and in a hard-to-find location, there's a good chance that lockers will be available. Another great thing about this place is that there are plenty of large-sized lockers.

If you're having trouble finding an available locker, be sure to check this out!

Check the availability of lockers in the passage to platforms 5 and 6 inside the ticket gates on B1F of Shinjuku Station

Locker information for the passage to platforms 5 and 6 inside the ticket gates on B1F

Location: B1F, inside the ticket gate, passage to platforms 5 and 6. Opening hours: from the first train to the last train. Price: S 500 yen, M 700 yen, L 900 yen. Number of lockers: S 22, M 12, L 42. *Locker fees may differ depending on whether you use a reservation or on-site. *Information current as of August 2025.

Access from the B1F Higashi ticket gate

Enter through the Higashi ticket gate on the first basement floor and go straight.

Follow the signs for platforms 5 and 6. Look for the red line on the ground with "Narita Express" written on it .

When you see the women's restroom, go to the right.

There are three lockers at the Oku of a long corridor.

Recommended lockers for customers using Busta Shinjuku (Express Bus Terminal)

There are lockers both inside and outside the ticket gates at the New South Exit, which is directly connected to the Shinjuku Expressway Bus Terminal (commonly known as Busta Shinjuku) . As it is easily accessible from the bus terminal, it is recommended for those using the express bus .

2F Outside the ticket gates, New South ticket gate, Locker information near Suica Penguin Square

Location: 2F outside the ticket gates, New South ticket gate, near Suica Penguin Square Opening hours: First train to last train Price: SS 300 yen, S 500 yen, M 700 yen, L 900 yen Number of lockers: SS 10, S 15, M 13, L 41 *Locker usage fees may differ depending on whether you use a reservation or on-site *Information as of August 2025

Locker information for 2F New South Exit near the escalator to Platforms 13 and 14

Location: 2F New South Exit, near the escalator to platforms 13 and 14 Locker information Opening hours: From the first train to the last train Price: SS 300 yen, S 500 yen, M 700 yen, L 900 yen Number of lockers: S 32, M 22, L 22 *Locker fees may differ depending on whether you use a reservation or on-site *Information current as of August 2025

If you're staying at a hotel in Tokyo or near Disney, hotel delivery is convenient!

If you are planning to stay at a hotel in Tokyo 23 wards or Urayasu City, use the Locker Hotel Instant Delivery Service !

This is a convenient service that will have your luggage stored in a locker at Shinjuku Station delivered to your hotel on the same day , eliminating the need to return to the station where you visited to pick up your luggage. For more information on how to use the service, please see the article below.

Please note that the hotel delivery service is available at the following two lockers.
・1F outside the ticket gates, East Exit, near the Hato Bus Shinjuku Office (lockers introduced in this article)
・B1F ticket gates, near the Higashi ticket gates (immediately on the left after entering the Higashi ticket gates on B1F)

Use the Locker Hotel Express Delivery Service

If you're buying lots of souvenirs, we recommend the Locker Anywhere Delivery Service.

Have you ever bought too many souvenirs and had a hard time getting to your next destination? Or perhaps you've been holding off on buying souvenirs you wanted to avoid this. In times like these, we recommend using the "Locker Anywhere Delivery Service."

This service allows you to have your luggage delivered to a designated address anywhere in the country after leaving your luggage in the locker , and you can even specify a delivery date and time , so you can send your luggage to your next hotel in advance. For more information on how to use the service, please see the article below.

Please note that the Locker Anywhere Delivery Service is available at the following three locations.
・B1F outside Chuo ticket gate, near Lumine Est Shinjuku (lockers introduced in this article)
・1F outside the ticket gates, East Exit, near the Hato Bus Shinjuku Office (lockers introduced in this article)
Outside the ticket gates, near the New South ticket gates and Suica Penguin Square (the lockers introduced in this article)

Use Locker Anywhere Delivery Service

If you're sightseeing in Tokyo, travel empty-handed with Multi-Ecube!

There are many lockers at Shinjuku Station, but since many people use them every day, it can be difficult to find an empty one. Shinjuku Station is also large, so it can be a struggle to find a locker. To avoid the hassle of not being able to find an empty locker on the day, use Multi-Ecube to enjoy sightseeing in Tokyo in comfort and hands-free!