Translated by Takuya Erik Watanabe
Don't Panic! How To Reissue Your Lost Suica Card
Written by Mako Hayashi
A Suica card is convenient, but if you lose it, you also lose the money you've charged it with. Today we'll be introducing how to reissue a Suica.
How To Reissue A Lost Suica Card
A Suica card is convenient and allows holders to get in and out of stations and ride transportation with the tap of a card. However, if you lose this pre-paid card, you will also lose all the money you have charged in it. It's a small card, so it will be hard to find it again once it's gone.
However, you can reissue your Suica. Today, we will be introducing how to get your Suica back.
1. Make Sure Your Card Is a "My Suica"
The only Suica card that you can reissue is the "My Suica" (lower card in photo), which has your personal information registered on it. Think about when you first issued your Suica. Did you register your name and age? If you did, you can reissue your Suica with no problem.
If not, it will be very hard to differentiate your card from other ones, so you will just have to purchase a new one.
2. Go to A Major Train or Bus Station Booth!
At train and bus stations, there are booths where customers can consult staff. First, you will undergo the necessary procedures for a lost card. If you can't find a booth, you can ask one of the station staff.
3. Identifying Your Lost Card
In order to cancel your lost card, you must first identify your card. You will be asked for your name, date of birth, and gender. Things will be easier if you bring your passport.
You can also identify your card with the card number on the bottom right of the back of your Suica card (starting with "JE"), so it might be a good idea to take a memo of it when you purchase one.
4. Cancel Your Lost Card
Once you have identified your lost card, you have finished the procedures for reissuing your card. Your lost card will be canceled, so others cannot wrongly use your lost card. This is the end of the reissuing process, but you will only be able to receive your new card from the next day.
5. Receive Your New Card the Next Day
After asking to reissue your card, you must pick up your new card at a ticket booth of the railroad company of your IC card the following day. If you can't pick it up the next day, be sure to pick it up within 14 days of your application. You can go through steps 1 through 4 above at major stations in the Suica and PASMO area, but you can only receive your card at the booth of the railroad company that your card is issued from.
If you're reissuing a Suica, you will need to go to a JR station, whereas for a PASMO you'll be heading toward a private railway. You will need an ID when receiving your card as well, so don't forget to bring your passport!
There is a commission fee of 520 yen, and you will also have to pay a deposit of 500 yen for your new card, for a total of 1,020 yen that you will be paid upon receiving your card.
Other Things To Remember
The procedures to reissue a lost card is the above, but there are also some things you should keep in mind:
・The guaranteed balance is the balance remaining after the cancellation process.
・If 14 days pass after you declare your loss and you do not pick up your new card, you will need to apply again.
・Once you have applied for reissuing, you cannot cancel it even if you find your lost card afterward.
・Cards cannot be reissued at some stations. If this is the case, be sure to ask an employee about where you can get your card back.