Translated by Takuya Erik Watanabe
Don't Panic! Reissue Your Lost Suica Card!
A Suica card is convenient, but if you lose it, you also lose the money you've charged it with. Today we'll be introducing how to reissue a Suica.
Written by Mako Hayashi
A Suica card is convenient, but if you lose it, you will also lose all the money you have charged in it. It's a small card, so it will be hard to find it again once it's gone.
But, actually you can reissue a lost Suica. Today we will be introducing how to reissue a Suica.
How To Reissue Your Suica
1. Make Sure Your Card Is a "My Suica"
The only Suica card that you can reissue is the "My Suica" (lower card in photo), which has your personal information registered on it. Think about when you first issued your Suica. Did you register your name and age? If you did, you can reissue your Suica with no problem.
2. Go to A Major Train or Bus Station Booth!
At train and bus stations, there are booths where customers can consult staff. First, you will undergo the necessary procedures for a lost card. If you can't find a booth, you can ask one of the station staff.
3. Identifying Your Lost Card
In order to cancel your lost card, you must first identify your card. You will be asked for your name, date of birth, and gender. Things will be easier if you bring your passport.
You can also identify your card with the card number on the bottom right of the back of your Suica card (JE...), so it might be a good idea to take a memo of it when you purchase one.
4. Cancelling Your Lost Card
Once you have identified your lost card, you have finished the procedures for reissuing your card. Your lost card will be cancelled, so others cannot wrongly use your lost card. This is the end of the reissuing process, but you will only be able to receive your new card from the next day.
5. Receiving Your New Card
After asking to reissue your card, you must pick up your new card at a ticket booth of the railroad company of your IC card within 14 days. You can go through steps 1-4 above at major stations in the Suica and PASMO area, but you can only receive your card at the booth of the railroad company that your card is issued from.
If you're reissuing a Suica, you will need to go to a JR station, whereas for a PASMO you'll be heading toward a private railway. You will need an ID when receiving your card as well, so don't forget to bring your passport!
There is a commission fee of 510 yen, and you will also have to pay a deposit of 500 yen for your new card, for a total of 1,010 yen that you will be paying upon receiving your card.
Other Things To Remember
The procedures to reissue a lost card is the above, but there are also some things you should keep in mind:
・The guaranteed balance is the balance remaining after the cancellation process.
・If 14 days pass after you declare your loss and you do not pick up your new card, you will need to apply again.
・Once you have applied for reissuing, you cannot cancel it even if you find your lost card afterward.
・Cards cannot be reissued at some Suica using stations.