Shibuya Station: How to Get to Hachiko Exit, Transfer Tips

JR Shibuya Station: How to Reach the Main Exits

JR Shibuya Station Hachiko Exit (photo taken January 28, 2025)

In recent years, various construction projects have been ongoing around the JR Shibuya Station. As a result, the locations of ticket gates and passageways related to transferring to other rail lines are changing all the time!

This time, we will introduce how to reach every exit at Shibuya Station and make transfers to other lines.

Start from the JR Yamanote Line Platform on the 2nd Floor

Shibuya Station is served by several lines, but let's use the JR Yamanote Line platforms (1 nd 2) as our starting point. These platforms are located on the 2nd floor, near the Hachiko Exit, Central Exit, and South Exit.

When you go up the stairs on the platform, you will find the Central Exit; going down leads to the Hachiko Exit and South Exit.

The platforms for transferring to the JR Saikyo Line, Rinkai Line, Shonan-Shinjuku Line, and Narita Express near the New South Exit are also on the 2nd floor. They are a bit away from the Yamanote Line platform, and we will explain their locations shortly.

JR Shibuya Station Guide

▼The 4 Ticket Gates at JR Shibuya Station
▼Transfering from JR Lines to Other Lines
- The Hachiko Exit (Moved on January 26, 2025)
- The Central Exit
- The South Exit
- The New South Exit (Moved on July 21, 2023)

The 4 Ticket Gates at JR Shibuya Station

JR Shibuya Station has a total of four ticket gates, with one or two exits connected to them. The exit that leads to popular tourist spots is the Hachiko Exit, so as a rule of thumb, remembering this gate should suffice.

**Click on the exit to see its details.

Transfering from JR Lines to Other Lines

Shibuya Station is served by five JR lines (Yamanote Line, Saikyo Line, Rinkai Line, Shonan-Shinjuku Line, and Narita Express) and six other lines: Tokyo Metro Ginza Line, Hanzomon Line, Fukutoshin Line, Tokyu Toyoko Line, Tokyu Den-en-toshi Line, and Keio Inokashira Line.

As a result, many people transfer from JR Shibuya Station to other lines. Please note that when you transfer to another line, you usually have to exit the JR ticket gate and enter the ticket gate of that particular line.

In the table below, you can check which JR ticket gate to aim for when transferring to another line from JR Shibuya Station.

1. How to Get from the JR Yamanote Line Platform to the Hachiko Exit

When you get off the train, look for the signs with the station name. At Shibuya Station, the name "Shibuya" is in the center, with the names of the neighboring stations on either side.

The Hachiko Exit is located at the end of the platform in the direction marked Harajuku.

There is also an elevator from the JR Yamanote Line platform down to the 1st floor Hachiko ticket gate.

Go down to the 1st floor via the down escalator/stairs

These are the down escalator and stairs that lead to the Hachiko ticket gate. (photo above)

If you go to the very end of the platform, you'll find this set of stairs as well. (photo above)

If you can confirm the sign that says "Hachiko Exit," you can rest assured you'll be able to reach the Hachiko ticket gate from either the escalator or the stairs without getting lost.

Hachiko Exit and Ticket Gate (newly established January 26, 2025)

This is the JR Shibuya Station Hachiko Exit/Ticket Gate! It was newly established on January 26, 2025, and its location has changed.

Exit the ticket gate and turn left for the Hachiko Exit

View of Hachiko Square, just outside the Hachiko Exit. Photo by Pixta

The Scramble Crossing and the loyal dog Hachiko statue, which is a popular meeting spot, are closer to the Hachiko Exit (turn left after exiting the ticket gate).

The Miyamasuzaka Exit (turn right after exiting the ticket gate) is convenient if you are heading to MIYASHITA PARK or Shibuya SKY.

Landmarks near the Hachiko Exit

The Scramble Crossing unfolds in front of the Hachiko Exit. Photo by Pixta

The bustling area around the Hachiko Exit is home to landmarks such as SHIBUYA 109 and Miyashita Park are clustered.

There are also numerous izakaya bars and restaurants, including conveyor belt sushi restaurants like Uobei, famous ramen shops like Ichiran, and a yakiniku spot where you can enjoy delicious Japanese beef, Tachigui Yakiniku Jiromaru.

If you walk a bit further, you will reach the area known as Oku Shibuya, which offers a calm atmosphere. Here, you can find stylish cafes and miscellaneous goods shops like Fuglen Tokyo. If you feel a bit tired of the lively Shibuya scene, it might be a good idea to visit this area for a change of pace.

Transfering to the Tokyo Metro Hanzomon Line and Tokyu Den-en-toshi Line.

To transfer to the Tokyo Metro Hanzomon Line or the Tokyu Den-en-toshi Line, the Hachiko Ticket Gate is recommended.

From the Hachiko Ticket Gate, go left to the Hachiko Exit or right to the Miyamasuzaka Exit.

You can transfer from either exit, but here we will introduce the transfer route starting from the Hachiko Exit.

View of JR Shibuya Station Hachiko Exit (photo above)

Once you reach the Hachiko Exit, there are down stairs and an escalator to the left — take these to go down underground.

Using these stairs, continue descending further down.

Once you descend the stairs, you should come across the ticket gates leading to the platforms for the Tokyo Metro Hanzomon Line and Tokyu Den-en-toshi Line.

2. From the JR Yamanote Line Platform to the Central Gate

To reach the Central Gate, you will need to take the stairs or escalator located in the middle of the platform.

All the stairs going up lead to the Central Ticket Gate, so remember to take the stairs up for the Central Gate and you should have no trouble finding it.

Outside the Central Gate. Photo by Pixta
Once you reach the top of the stairs, you will find the Central Gate immediately.

The Area around the Central Gate

The passageway leading from the station to Shibuya Hikarie
The Central Gate on the 3rd floor is convenient for accessing the commercial facilities directly connected to Shibuya Station.

As you exit the ticket gate, you will find the Shibuya Scramble Square.

Descend the escalator and proceed through the front passage to reach Shibuya Hikarie or take the right passage to reach Shibuya Stream.

These areas are all connected indoors, allowing you to move between them without needing an umbrella, even on rainy days.

Transfering to the Tokyo Metro Ginza Line

Upon exiting the central ticket gate and turning left, you will find the ticket gates for the Tokyo Metro Ginza Line.

It is within walking distance, so you should have no trouble finding it.

And if you're wondering why is a metro line platform located on the third floor above ground, just remember that Shibuya is a valley surrounded by five hills (Dogenzaka, Miyamasuzaka, Spain-zaka, etc.) and everything should come into place. :)

Transfering to the Keio Inokashira Line

When transferring to the Keio Inokashira Line, using the Central Gate is convenient.

Although it may be a bit of a distance, you can use indoor passageways to access it without getting wet on rainy days.

First, after exiting the Central Gate, proceed in the direction indicated by the red arrow in the photo.

Continuing straight along this path will lead you to a spacious area with high ceilings. On your left is "The Myth of Tomorrow," the famous mural by Japanese artist Taro Okamoto.

Once you reach this point, keep going a bit further! Follow the direction indicated by the red arrow.

You've reached the ticket gate for the Keio Inokashira Line!

3. From the JR Yamanote Line Platform to the South Gate

The South Gate, which takes you to the East Exit and West Exit of JR Shibuya Station, is located on the station's first floor.

From the Yamanote Line platform, if you descend any staircase other than the one leading to the Hachiko Exit, you will arrive at the South Gate.

This is the South Gate.

If you go left after exiting the ticket gate, you will find the West Exit, and if you go right, you will find the East Exit.

The Area around Shibuya Station's South Gate

View of Shibuya Station's west exit area (photo taken May 24, 2025)

Outside the west exit, directly ahead is an area where the route bus stops are concentrated.

If you go to the right, it connects to the Hachiko Exit, while the left side has scattered restaurants and eateries. The Cerulean Tower Tokyu Hotel is on the left.

About a 10-minute walk away, you will come across Tokyo Kenkyo, a cafe known for its delicious sandwiches but also offering rice plate sets and traditional Japanese meals. Since it opens at 8:00, it could be a nice spot to grab breakfast here while taking a leisurely walk.

Exiting from the East Exit, you will find escalators leading to the subway ticket gates straight ahead, the entrance to Shibuya Scramble Square on the right, and access to Miyamasuzaka Exit on the left.

Transferring to the Tokyo Metro Fukutoshin Line and Tokyu Toyoko Line

For transferring to the Tokyo Metro Fukutoshin Line and Tokyu Toyoko Line, head to the East Exit from the South Gate.

First, take the escalator located at the East Exit to descend to the lower level.

Upon descending the escalator and proceeding straight ahead, you will find the ticket gates leading to the platforms for the Tokyo Metro Fukutoshin Line and Tokyu Toyoko Line.

4. From the Platform to Shibuya Station's New South Exit

On July 21, 2024, Shibuya Station's New South Exit was relocated. The former New South Exit is no longer in use, so please check the latest information introduced here.

Proceed in the direction of the arrow

Shibuya Station's current New South Exit is located at the very end of the platform in the direction opposite the Hachiko Exit.

Along the way you will see a sign reading "South Exit" — pass it and continue in the direction of the arrow.

Take this escalator up

At the end of the platform, there is an escalator marked "New South Exit." If you go up this escalator, you will immediately see the New South ticket gate and exit.

Shibuya Station's New South Exit

This is the New South Exit. Just before the ticket gate you'll find coin lockers, a fare adjustment machine, restrooms, and an information desk staffed by station personnel.

Landmarks around Shibuya Station's New South Exit

Shibuya Sakura Stage and Shibuya Stream adjacent to Shibuya Station's New South Exit
The relocated New South Exit is adjacent to the commercial facilities Shibuya Sakura Stage (opened July 25, 2024) and Shibuya Stream.

Once you exit the ticket gate, you can access these facilities in just a few dozen seconds via a covered concourse, so it's very convenient.

If you exit the ticket gate and go right, you'll reach Shibuya Sakura Stage; if you go left, you'll reach Shibuya Stream.

Directly connected to the 3rd floor of Shibuya Sakura Stage

Directly connected to the 3rd floor of Shibuya Stream

FAQ about Shibuya Station

If in Doubt, Check the Signboards for Guidance

We introduced the main exits and ticket gates of JR Shibuya Station. Because Shibuya Station is served by several private railway and subway lines, transferring between lines can be quite confusing.

If you take the wrong exit, you might end up taking a detour, so if you ever feel lost, stay calm, check the signs and information boards, or ask nearby station staff for help.

We hope you can smoothly reach your destination using this article as a guide.

Main image by Pixta