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Shibuya Station Guide - How To Navigate Through Ticket Gates And Exits

Shibuya Station Guide - How To Navigate Through Ticket Gates And Exits

Tokyo 2018.12.08

Navigate JR Shibuya Station in Tokyo easily after reading this explanatory guide that includes pictures. Using the Yamanote Line platform as a reference, this article will help you master this complicated train station!

Translated by Shinji Takaramura

Written by MATCHA

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JR Shibuya Station: A Convenient but Complex Transportation Hub

shibuya

It is not uncommon to find public transportation in urban areas difficult to use. Major stations in Tokyo can be especially difficult to navigate, as they are huge, with multiple train, subway, and transportation lines intersecting and merging together.

In addition to navigating around inside, exiting from the station itself is also complicated. This article is a guide to the JR Shibuya Station, a station that is indispensable for travelers in Tokyo.

The Major Gates of JR Shibuya Station

There are five gates in total. Most of the sightseeing spots in Shibuya can be reached from the Hachiko Gate, so this is a convenient gate to use in many cases.

** Click on the exit to skip to details.

GateLocationNearby Destinations
1. Hachiko GateFirst FloorScramble Crossing, Center Gai, Shibuya 109, Tokyu Hands
2. Central Gate/Tamagawa GateThird Floor/Second FloorShibuya Hikarie, Tokyu Department Store
3. South GateFirst FloorLocal Bus Terminal, Taxi Stand
4. New South GateSecond FloorHotel Mets Shibuya

The Central, Tamagawa, South, and New South gates are mainly used for switching to other railway companies.

Yamanote Line Platform

新南改札ホーム

Multiple lines run through JR Shibuya Station. The Yamanote Line platform (platforms 1 and 2) is close to the Hachiko, Central and South Gates, so it will be the starting point in this article. The platform is located on the second floor, with the Central Gate on the third floor, and the Hachiko and South Gates on the first floor.

Narita Express, Rinkai Line, Saikyo Line and Shinjuku-Shonan Line all use the first floor platform, which is near the New South Gate. This platform is separated from the Yamanote Line, and is mentioned in the last section of this article.

1. Hachiko Gate

標識

After getting off the Yamanote Line, look for the sign with the name of the stations. "Shibuya" will be written in the middle, and the neighboring stations on both sides. The Hachiko Gate is at the end of the platform, in the direction that Harajuku is written on the sign.

shibuya_station2_20150922e

Go down the stairs.

ハチ公改札

The gate is at the bottom (see picture above). There is also another ticket gate located next to this gate which can also be used. The scramble crossing is just past these gates, and the statue of Hachi, the faithful dog, a popular meeting place, is also located nearby.

The Hachiko Gate Area

スクランブル

Picture from Shibuya Guide: Enjoy Tokyo's Youth-Oriented District To The Fullest!

Many major destinations such as Shibuya 109 and Marui, izakaya (Japanese pubs) and restaurants are in this area.

Han no Daidokoro and Jiromaru Shibuya, restaurants to enjoy Wagyu Beef (Japanese beef), are also nearby. Genki Sushi, a conveyor-belt sushi restaurant with menus in English, original and simplified Chinese, and Korean can be found in the middle of Shibuya Center Gai.

The quiet neighborhood of Oku-Shibuya is only a short walk away from here. Here you can find elegant select shops such as Archivando, and cafes, making it is an ideal place to take a relaxing break from the lively main area of Shibuya.

Spot NameDetails
Shibuya 109A shopping mall specializing in items targetted towards young women. There are also several cafes and restaurants inside.
Tokyu HandsA store selling a wide variety of merchandise, including cosmetics and stationery. There are 25 different store sections total, from the second basement to the seventh floor.
Shibuya Center GaiA shopping district with dining options, apparel shops, and video game arcades. The entrance across the scramble crossing by TSUTAYA.

2. Central Gate/Tamagawa Gate

中央改札

To reach the Central Gate, use the stairs or escalator located in the middle of the Yamanote Line platform. Keep in mind that all the ascending stairs lead to this Central Gate.

shibuya_station2_20150922b

The gate is located at the top of the stairs. There are many ticket gates so it is easily found.

Tamagawa Gate

玉川改札

Tamagawa Gate can be reached from platform 1, which is a platform for trains bound for Shinjuku and Ikebukuro. This is also a convenient gate to use if you are going to Tokyu Department Store. However, you can also reach the department store after exiting from the Central Gate, by descending the stairs on the left.

The Central Gate Area

ヒカリエ

A walkway leading to Shibuya Hikarie from the station.

The third floor is connected to nearby shopping and commercial facilities. The stairs on the right lead to Shibuya Hikarie, and the stairs on the left lead to Tokyu Department Store and Shibuya Mark City. Both routes go through an indoor walkway, so you won't need an umbrella on a rainy day.

Spot NameDetails
Shibuya HikarieA large shopping facility with a wide variety of fashion brands. Hikarie also contains general merchandise and cosmetic shops, cafes, and restaurants.
Shibuya Mark CityThis facility is divided into East and West malls. Numerous cafes, shops, and convenience stores are inside.
Tokyu Department StoreThis department store handles accessories and food, and spans from the basement to the ninth floor. It also has Itoya, a stationery store, and a tax-free booth on the fifth floor.

3. South Gate

南改札

The South Gate on the first floor connects to a corridor which runs east and west. There are several stairs you can take from the Yamanote Line platform, so be sure to take the stairs that do not lead to the Hachiko Gate.

After exiting the gate, turn left to go west and turn right to go east.

The South Gate Area

西口

Nishi-guchi Area

The local bus terminal is directly in front of the Nishi-guchi (west exit). The road on the right leads to the Hachiko Gate, and dining and drinking establishments are to the left. Cerulean Tower Tokyu Hotel is a short walk away on the left side.

It is a ten-minute walk to Tokyo Kenkyo, a cafe which serves sandwiches along with onigiri (rice ball) and Japanese-style set meals. The cafe opens at 8:00, making it an ideal place to enjoy breakfast.

Higashi-guchi (east exit) leads to the other stations, but the route is complicated, so we suggest avoiding it.

4. New South Gate

新南口ホーム

New South Gate is about 400 meters away from the Yamanote Line platform and is past the platform for Narita Express, Rinkai Line, Saikyo Line, and Shinjuku-Shonan Line.

Head in the direction of the Central Gate from the Yamanote Line platform.

shibuya_station2_20150922h

Pass the Central Gate, follow the sign to the long corridor, and keep walking.

新南改札

Walk past a bookstore and you will find a descending stairway, which leads down to the platform.

新南口ホーム

Descend onto the platform and then go up the middle escalator, which will have New South Gate sign above it. There is a Green Car Ticket vending machine with a four-leaved clover logo near this escalator.

新南改札

The ticket gates are located at the top of the escalator.

The New South Gate Area

This is a very quiet area which contrasts with the image of lively Shibuya held by many. Hotel Mets Shibuya is located nearby, along buildings filled with dining options.

Head to this gate if you want to savor a meal peacefully, away from the bustling pace of Shibuya.

Check the Signs

There are other stations with the name "Shibuya Station" serving the private railway companies and subways, which can make it difficult to navigate through this area.

If you happen to become lost, look again at the signs, or ask the station staff members for assistance.

We hope that reading this article will also help you have a smooth and fun time in Shibuya.

Original article by: ochiai keiichi

** This article is a revised version of the original, which was published on September 26, 2015.

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